Leronza.com · Customer Policies
Leronza Warranty Terms
Who gives this warranty, and when does it begin?
Leronza Electronics Trading LLC, trading as Leronza.com (“Leronza”, “us”), stands behind each item bought on Leronza.com and behind any GoldPrivé customisation we perform on a device that belongs to you.
Protection runs from the date your order is delivered to you.
Each order ships with an invoice and a warranty certificate. Hold on to them, because we ask for one of them whenever a claim is raised.
Warranty repairs are handled solely by our own service centre in Dubai.
How long is each element protected?
| Element | Length | Protection against |
|---|---|---|
| Metal finish: 24K gold, rose gold or platinum | 24 months | The finish lifting, flaking or bubbling, or decorative parts and inlays detaching, where our craftsmanship is at fault. |
| Swarovski crystal setting | 12 months | A crystal working loose or dropping out because it was badly set. This applies to AirPods, Beats and every other crystal-set item. |
| Internal electronics | 1 year | Electronic failure during ordinary use, for items that contain electronics. |
| Battery | 6 months | Battery failure during ordinary use, for items that contain a battery. |
| Charger and cable | 14 days | A supplied charger or cable that stops working, where one comes in the box. |
An item finished in metal and also set with crystals carries two separate terms: 24 months for the metal finish and 12 months for the crystals.
What counts as a defect?
A defect is a fault in the materials we chose or in our craftsmanship that shows itself under ordinary use inside the periods listed above.
Precious-metal plating is a surface layer. Fine marks picked up through daily handling are normal ageing, not a defect.
What will not be repaired under warranty?
Water. Once customised, no device keeps its water resistance. Exposure to any liquid, or any trace of moisture or corrosion inside, removes protection.
Accidents. Dropping, knocking, crushing, bending or cracking the item, a broken display, or harm suffered through careless handling or in transit after we have delivered it.
Ageing of the finish. Marks from day-to-day handling, rubbing from rigid or snug cases, wear on areas left bare once the shipping film is peeled off, and crystals knocked or pressed out.
Harsh substances and surroundings. Perspiration, perfume, creams, grit, heat or flame, and chemicals such as solvents, acids, alkalis, petrol, paints, glues, household cleaners and metal polish.
Electrical abuse and neglect. Overcharging, chargers not suited to the device, power surges, ungrounded sockets and other supply faults, or plain misuse.
Outside repairs. The item being opened, altered or fixed by any person other than our service centre.
Software. Jailbreaks or unofficial firmware, unlicensed apps, viruses, and how the item behaves alongside apps, accessories or equipment made by others.
Known design trade-offs. Functions that certain designs cannot keep, such as MagSafe charging or NFC payments, where we told you before you ordered.
Which brands do we work with?
Every base product we work on is genuine and bought by us on the open market. Some pieces are also finished with Swarovski crystals.
| Maker | Items |
|---|---|
| Apple | iPhone; Apple Watch; iPad; Mac computers (MacBook, iMac, Mac mini, Mac Studio, Mac Pro); Pro Display XDR; Magic Mouse; Magic Keyboard; AirPods Max; AirPods Pro |
| Samsung | Galaxy Z Fold and Galaxy S Ultra phones; Galaxy Watch; Galaxy Tab S9 range |
| Beats | Studio Pro, crystal-set version |
| Sennheiser | MAT 133 gooseneck; EW-D wireless system |
| Shure | Wireless models; Super 55; SM58 |
| TaylorMade | P790 iron |
| PING | Putter |
| Zippo | Lighter |
| Segway-Ninebot | Kick scooter |
| Swarovski | Crystals used on AirPods, Beats headphones and chosen GoldPrivé designs |
Opening, plating or crystal-setting a product alters it, so its maker may decline to honour its own guarantee. Where that happens, the Leronza warranty is what protects you.
Neither Leronza nor GoldPrivé has any partnership with, or approval from, these companies. Their names and marks belong to them and appear here purely to identify the base product.
How do I raise a claim?
Get in touch first: message +971 50 136 3626 on WhatsApp, ring +971 600 560 034, or write to support@leronza.com.
Give us the order number, attach the invoice or certificate, explain what went wrong, and share pictures or a short clip.
Our team books a courier pickup to our service centre. Please hold on to the item until that booking is confirmed.
Preparing a device: save a backup; turn off Find My (iPhone) or Find My Mobile (Galaxy); take out the SIM and any memory card; keep your case and accessories; and either clear the passcode or give it to the technician.
If the item has stopped working, include whatever paperwork we request.
Who pays for shipping and customs?
Fault confirmed as covered: Leronza meets the courier cost in both directions.
No fault found, or a cause listed in Section 4: the courier in both directions, all customs duties and import fees, and any inspection fee are payable by you.
Nothing outside the warranty is repaired until you have approved our written estimate.
What happens at the service centre?
A technician examines the item, decides whether it qualifies, and chooses between repairing and replacing it.
Depending on the fault, allow up to 45 calendar days from the day the item reaches us, unless a different timescale is agreed in writing.
What if my order arrives damaged, and can I return it?
Report damage or a fault found on delivery within 3 days, with pictures and an explanation. We will then return, exchange or repair the item free of charge under our Refund Policy.
Customised pieces are produced to your order and cannot be cancelled or sent back. Phones, as complex technical products, are also excluded from returns and exchanges. A change of mind is not a warranty matter.
How should I look after my item?
Never let a customised device near water, showers, pools, rain or steam.
Fit a soft-lined case at all times. Rigid or close-fitting cases of leather, suede, plastic or synthetics rub plating away.
Dust it with a dry microfibre cloth. Skip sprays, alcohol, solvents and polish, and protect crystal surfaces from knocks and pressure.
What about my data?
A repair can wipe a device’s storage. Leronza accepts no responsibility for lost files or settings.
Faults arising from anything in Section 4 are not our responsibility, and we make no promise that the item will work with other companies’ software, accessories or hardware.
Is there help once the warranty runs out?
Yes. Our technicians keep servicing, adjusting and repairing GoldPrivé items long after cover ends, at a price you approve beforehand. Details are on GoldPrivé Care.
Which law applies?
Nothing here reduces the protection you hold under UAE consumer law. These terms sit alongside it.
UAE law governs these terms. Please also see our Terms & Conditions, Refund Policy and Shipping Policy.
When we revise these terms, the wording published on your delivery date is what governs your order.
How can I reach the team?
Want to confirm an item is genuine? Visit our verification page.
Common questions
Will Apple or Samsung still fix my customised phone under their own warranty?
Usually not, because the device has been opened and modified. Leronza’s cover takes over instead: 24 months on the metal finish and 1 year on the electronics.
Are crystal-set AirPods and Beats protected?
Yes. The Swarovski setting has 12 months and the electronics have 1 year. Crystals lost to knocks or pressure fall outside the warranty.
What paperwork do I need to keep?
Keep the invoice or the warranty certificate. We need one of them to process any claim.
Is shipping free when I make a claim?
Only once the fault is confirmed as covered. Otherwise both courier legs, customs duties and import fees are yours to pay.
Can I swim or shower with my customised device?
No. Customisation removes water resistance, and liquid damage is never repaired under warranty.
How quickly is a repair finished?
It depends on the fault. Allow up to 45 calendar days from arrival at our service centre, unless we agree otherwise in writing.
