Leronza.com · Customer Policies
Returns & Refunds at Leronza.com
Can I return a personalised piece?
No. Anything we have plated in 24K gold, rose gold or platinum, set with stones, simulated diamonds or crystals, or engraved for you is built for one owner and is a final sale.
Phones cannot be sent back or swapped either, given how complex they are. Please review your selections before you check out.
What about items you have not personalised?
You have one week from delivery to return or swap them, as long as they are unused and come back complete with box, paperwork and certificate.
We may deduct a restocking charge of as much as 45% of the price.
The cost of sending it back is yours, and the original delivery charge is not repaid.
What if it arrives broken or faulty?
Message us within three days of the parcel arriving, attaching pictures and a short explanation.
Leronza then repairs, replaces or takes the item back entirely at our expense, shipping included.
Can I withdraw an order?
Not once it is submitted, since our workshop starts on it right away. Our Terms of Sale explain more.
How do I get my money back?
When an approved return reaches us, we inspect it and pay you within 14 working days.
The money goes back the same way you paid.
How do I send something back?
Email or message us with your order number and what you want to return. Wait for our written instructions before you post anything.
What about faults that appear later?
Those fall under the Leronza warranty: 24 months for metal finish work, 12 months for Swarovski crystal setting and 1 year for internal electronics. Accidents, misuse and outside repairs are excluded.
Are trade purchases refundable?
No. Business opportunities and master franchise agreements are trade deals and carry no refund under any condition.
