Refund Policy
Leronza Refund & Returns Policy
Refunds
& Returns.
At Leronza, we are committed to providing our customers with the highest quality luxury products and exceptional customer service.
We understand that there may be instances where you need to return or exchange an item, and we aim to make this process as seamless as possible.
Customer service: support@leronza.com·+971 600 560034
Custom Orders Final7 Days Non-Custom3 Days If Damaged
Custom Orders
Final sale — no returns or refunds
Non-Custom Items
7 days to return or exchange
Damaged or Defective
Report within 3 days of receipt
Refund Processing
Within 14 business days
1. Custom Orders
Custom Orders
Are Final Sale.
Due to the bespoke nature of our customized products, including those with 24K Gold, Rose Gold, Platinum finishes, simulated or VVS1 diamonds, gemstones, and personalized engravings, we do not accept returns or offer refunds on custom orders. All custom orders are final sale. We encourage our customers to carefully review their customization choices before confirming their order.
2, 3 & 4. Returns, Damage and Refunds
Everything Else,
in Detail.
| Clause | Policy |
|---|---|
| Non-Custom Items | For non-customized products, you may return or exchange your item within 7 days of receiving it, provided that the item is in its original condition, unused, and with all original packaging, documentation, and certificates. Please note that a restocking fee of 45% may apply. |
| Damaged or Defective Items | If you receive a product that is damaged or defective, please contact our customer service team within 3 days of receipt. We will arrange for a return, exchange, or repair at no additional cost to you. Please provide photos and a detailed description of the issue to expedite the process. |
| Refund Process | Refunds will be processed within 14 business days upon receipt and inspection of the returned item. The refund will be issued to the original payment method used during the purchase. Please note that shipping costs are non-refundable, and the customer is responsible for return shipping charges unless the item was received damaged or defective. |
| How to Initiate a Return | To initiate a return or exchange, please contact our customer service team at Leronza with your order number and details of the item you wish to return. Our team will provide you with instructions on how to proceed. |
6. Warranty and Repairs
Limited Warranty
on All Products.
Leronza offers a limited warranty on all products. If your item requires repair within the warranty period, please contact our customer service team for assistance. Please note that repairs for damage resulting from misuse, accidents, or unauthorized modifications are not covered under warranty.
B2B and
Franchise Sales.
Business opportunities and international master Franchise sales are considered as B2B sales and are not refundable under any circumstances.
Franchise terms
Related Policies
Read Alongside
These.
| Policy | Link |
|---|---|
| Shipping Policy | https://www.leronza.com/shipping-policy-page/ |
| Terms & Conditions | https://www.leronza.com/terms-and-conditions/ |
| Privacy Policy | https://www.leronza.com/privacy-policy-page/ |
| Disclaimer | https://www.leronza.com/disclaimer-page/ |
7. Contact Us
If you have any questions or concerns regarding our refund and return policy, please do not hesitate to reach out to our customer service team — support@leronza.com or +971 600 560034. We are here to assist you and ensure your complete satisfaction with your Leronza purchase.
