Track Your Order
Order Tracking & Product Verification
Track
Your Order.
Enter your order number and the email address you ordered with, and you will see exactly where your commission has reached.
Already received your piece? Scroll down to check its serial number against our records and confirm it is genuine.
Cannot find your order number? sales@leronza.com·+971 600 56 00 34
TrackedInsuredSignature on Delivery
1–2 Weeks
Customization before dispatch
3–5 / 7–10 Days
UAE / international, after customization
Fully Insured
Complimentary shipping on all orders
Signature Required
Due to the value of our products
Order Tracking
Two Things
You Will Need.
Your order number and the billing email address you used at checkout. Both appear on the order confirmation email we sent when the order was placed — search your inbox for “Order Confirmation”.
Where Your Order Is
What Each Stage
Actually Means.
Almost every Leronza piece is made after you order it, so the longest part of the wait happens before anything ships.
| Stage | What is happening | How long |
|---|---|---|
| Order confirmed | Your confirmation email is issued and a Leronza representative gets in touch to agree the customization details and give you an estimated delivery date | Within 2 business days |
| In customization | The piece is being made — disassembly, preparation, plating, inlay or stone setting, then rebuild and quality control | 1–2 weeks |
| Dispatched | Packed in signature packaging with its certificate and handed to the courier. You receive a shipping notification with tracking information | — |
| In transit — UAE | On its way, fully insured | 3–5 business days |
| In transit — international | On its way, fully insured. Delivery times vary by destination | 7–10 business days |
| Out for delivery | A signature is required on delivery due to the value of the item, so make sure someone can receive it | — |
Timeframes for transit begin once customization is complete, not from the order date. Full terms are on the shipping policy. While we strive to adhere to these estimated delivery times, unforeseen circumstances may cause delays.
Verify GoldPrivé Product
Already Received It?
Check the Serial.
Every genuine Leronza piece ships with a Certificate of Authenticity carrying a unique serial number. Enter it below to confirm the piece against our records.
If Something Is Not Right
Who to Ask,
and What to Send.
| Situation | What to do |
|---|---|
| You cannot find your order number | Search your inbox for the order confirmation email. If it is not there, email sales@leronza.com with the name and email used at checkout and the approximate date |
| Tracking has not updated | Transit times vary by destination and customs can add days. If nothing has moved for several days, contact us with your order number |
| You need to change the delivery address | Contact us as soon as possible. Address changes cannot be guaranteed once the order has shipped — see the shipping policy |
| The piece arrived damaged | Photograph it before unpacking further and email sales@leronza.com within 3 days of receipt. Shipping is insured — see the refund policy |
| You were asked to pay customs | Import duties, customs fees and local taxes are set by your own government and are not included in the order total |
| You need service or repair | Contact Leronza Care or the authorised service centre on +971 600 560034, with your serial number to hand |
Whatever the question, quoting your order number gets a direct answer fastest.
Related Pages
Everything Else
About Your Order.
| Page | Link |
|---|---|
| Shipping Policy | https://www.leronza.com/shipping-policy-page/ |
| Refund Policy | https://www.leronza.com/refund-policy-page/ |
| Warranty | https://www.leronza.com/warranty/ |
| Product Verification | https://www.leronza.com/leronza-product-verify/ |
| Contact Us | https://www.leronza.com/contact-us/ |
Still stuck?
Send your order number to sales@leronza.com, message WhatsApp +971 4 330 9600, or call +971 600 56 00 34. The Dubai team answers directly.
