Leronza.com · Customer Policies
Delivery Terms
How long before my order ships?
Nothing is pre-made, so allow seven to fourteen days of hand work before dispatch. Duo models take fourteen to twenty-one days.
Straight after checkout you get an email receipt; then, within two working days, a Leronza consultant calls or writes to agree the design and an expected arrival date.
How long is it on the road?
| Going to | Typical transit | Counted from |
|---|---|---|
| Anywhere in the UAE | 3 to 5 working days | The day the workshop finishes your piece |
| Other countries | 7 to 10 working days | The day the workshop finishes your piece; local clearance can add time |
These are honest estimates rather than guarantees. Courier backlogs, holidays or a customs inspection can occasionally slow things down.
What does delivery cost?
Nothing. Every Leronza.com order travels free of charge.
We book specialist couriers used to valuable consignments. A tracking email is sent the moment your parcel is collected; you can also look it up on our order tracking page.
Is the parcel insured?
Yes, for its full value from our door to yours.
Given what is inside, the courier hands it over only when someone signs for it, so plan for an adult to be home.
Will I pay anything at customs?
Possibly. For shipments leaving the Emirates you act as the importer, and any duty, VAT or clearance fee your country levies is billed to you, separately from your Leronza.com payment.
Each country sets its own rates, so your local customs authority is the best source for an estimate.
What if my address is wrong or changes?
Give the full address, including building, apartment and phone number. Delays or misdeliveries caused by an incomplete address are not our responsibility.
Tell us quickly about any change; once the courier has the parcel, a new address may no longer be possible.
What if something goes wrong in transit?
Visible damage on arrival must reach us within 3 days, with pictures, under our Refund Policy.
If tracking stalls or the parcel never turns up, message us immediately and we will chase the carrier.
Are there places you cannot ship to?
A few, owing to import restrictions or safety concerns. If your destination is one of them, we will let you know before going ahead.
How do I post my own device to you?
Contact us first; we will explain the packing and arrange the courier. Who pays for warranty-related shipping is explained in our warranty terms.
What arrives in the parcel?
Your piece in its GoldPrivé presentation case, together with the certificate showing its serial.
