Own-device customisation

How to Send Your iPhone to Our Dubai Atelier

You have ordered a customisation for the iPhone you already own. Choose where you are, and we will show you the route your phone takes and what each part of it costs.

YouOrder, prepare and pack
Your courierDHL Express or similar, insured
UAE customsDuties and taxes paid by sender
Leronza atelierPhotos, mockups, the work
Back to youInsured DHL Express, foiled
You pay
Courier fee and transit insurance to Dubai
You pay
UAE import duty, VAT and clearance fees
Included
Customisation, as priced in your order
You pay
Return courier, plus import charges in your country

1. Order online

Turn on “I already have an iPhone” and place your order.

2. Hand it over

Bring the phone to our Business Bay showroom, Monday to Friday, 09:00–18:00.

3. Collect it finished

No courier and no customs. Collect it from the showroom when it is finished.

Showroom 3, Aswar Building, near Business Bay Metro Station · Call +971 600 56 00 34 · WhatsApp +971 50 136 3626

Warranty

What Your Warranty Covers

The customisation is covered for two years either way. The difference is the device itself.

Device from us

You Buy the Device from Us

A brand-new device, supplied and customised by us.

Warranty on the device1 year
Warranty on the customisation2 years
Your own device

You Send Us Your Device

We customise the device you already own.

Warranty on the deviceNot covered
Warranty on the customisation2 years
When you send your own device, our warranty covers the customisation only. We cannot give a warranty on a device we did not supply.

Read this first

Who Pays for What

Your order covers the customisation. Shipping in both directions, and every customs charge along the way, is paid by you.

You pay
Courier to DubaiBook and pay for DHL Express or another tracked courier yourself.
You pay
Transit insuranceInsure the parcel for the phone’s full value. We cannot cover it until it reaches us.
You pay
Export fees at homeAnything your courier or customs office charges as the phone leaves.
You pay
UAE duty, VAT and clearanceBook duties and taxes paid by sender so nothing is due when it reaches us.
You pay
Return courier to youWe send the finished phone back by insured DHL Express under its protective foil. We confirm the courier fee before it ships.
You pay
Import charges on returnSet by your country’s customs and collected by the courier on delivery.
Customs rules differ from country to country. Tell us where you are before you ship and we will tell you what to expect.

Step by step

Six Steps from Your Door to Ours

Tap a step to open it.

1

Place your order

  • On the product page, turn on “I already have an iPhone”.
  • Choose your model and finish, then pay in full or with a 50% deposit.
  • Keep the order number from your confirmation email.

Please do not ship a phone before you have an order number.

2

Prepare the phone

  • Back it up to iCloud or your computer.
  • Switch off Find My (Settings → your name → Find My) so we can test the phone after the work.
  • Remove the SIM card and the case.
  • Keep the box, the cable and the charger at home. Send the phone only.
3

Photograph and pack

  • Photograph the phone from every side, so its condition is on record.
  • Wrap it in bubble wrap and place it in a rigid box with no room to move.
  • Put a note inside with your order number, full name and phone number.
4

Book the courier and declare the phone

  • Use DHL Express or another tracked courier, insured for the phone’s full value.
  • Choose duties and taxes paid by sender.
  • Describe the contents exactly as shown on the sample label below, with the phone’s real value.
  • Address it to our atelier.
5

Send us the tracking number

6

Arrival, work and return

  • Arrival: we confirm receipt with photos the day it lands.
  • Approval: we send mockups before any work starts.
  • Return: once the work is done and the balance and return courier fee are paid, the phone goes back by insured DHL Express under its protective foil, with tracking sent to you.

The customs form

What to Write on Your Shipping Label

Sample waybillExpress
To
Leronza, Showroom 3, Aswar Building, near Business Bay Metro Station, P.O. Box 84181, Dubai, UAE · +971 600 56 00 34
Contents
Used mobile phone, personal property, sent for customisation and return to owner
Quantity
1
Value
The phone’s real value
Duties & taxes
Paid by sender
Insurance
Full value
Reference
Your Leronza order number
  1. Be accurate. Customs officers compare the description and value with what is in the box.
  2. Paid by sender means the duties are billed to you, not to us, so the parcel is not held waiting for payment in Dubai.
  3. Insure the full value. If anything happens in transit, your courier’s insurance is what covers it.
  4. Add your order number as the shipment reference so we can match the parcel to your order.

Where to send it

Shipping Address

Courier address

Leronza
Showroom 3, Aswar Building
Near Business Bay Metro Station
P.O. Box 84181, Dubai
United Arab Emirates
+971 600 56 00 34

Questions before you ship?

Call
+971 600 56 00 34
WhatsApp
+971 50 136 3626
Email
sales@leronza.com
Showroom
Monday to Friday, 09:00–18:00

Before you seal the box

Your Checklist

Tick each item as you go.

Ready to ship?
All ten done. Your phone is ready to travel. We will confirm when it arrives.

Questions

Shipping FAQ

Which iPhones can I send?

Any iPhone Pro or Pro Max from the iPhone 12 series to the iPhone 18 series. Storage size does not matter.

Do I pay for shipping and customs?

Yes, in both directions. You pay the courier and transit insurance to Dubai and any duties, taxes or clearance fees there, and you pay the return courier and any import charges your country applies when the phone comes back. The price of your order covers the customisation only.

What if my parcel is held at customs?

Contact us straight away with the tracking number. We can send you the order confirmation for the customs office, but clearing the parcel and any charges it carries are your responsibility.

Can I use a courier other than DHL?

Yes, as long as the service is tracked and insured for the phone’s full value.

Should I send the box and charger?

No. Send the phone only and keep everything else at home.

What happens if the phone arrives damaged?

We photograph every phone the day it arrives and contact you before doing anything. Damage in transit is a claim against your courier insurance, which is why insuring the full value matters.

I am in Dubai. Do I need a courier?

No. Bring the phone to the Business Bay showroom, Monday to Friday from 09:00 to 18:00, and hand it over in person.

Not Sure About Something?

Tell us your country and your model before you ship, and we will walk you through it.

WhatsApp us Email sales@leronza.com